Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

We have a joint controller relationship with Flare Audio. They are a partner for the We Are The Unheard Academy and provide products to participants.

Contact details

Email: support@wearetheunheard.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

· Names and contact details

· Addresses

· Dates of birth

· Purchases or account history

· Payment details (including card or bank information for transfers and direct debits)

· Account information

· Website user information (including user journeys and cookie tracking)

· Photographs or video recordings

· Information relating to compliments or complaints

· Racial or ethnic origin

· Genetic information

· Biometric information (where used to identify someone)

· Sexual orientation information

We collect or use the following information for the operation of customer accounts and guarantees:

· Names and contact details

· Addresses

· Payment details (including card or bank information for transfers and direct debits)

· Purchase history

· Account information, including registration details

· Marketing preferences

· Racial or ethnic origin

· Genetic information

· Biometric information (where used to identify someone)

· Sexual orientation information

We collect or use the following information for service updates or marketing purposes:

· Names and contact details

· Addresses

· Marketing preferences

· Location data

· Recorded images, such as photos or videos

· Purchase or viewing history

· Website and app user journey information

· Records of consent, where appropriate

· Racial or ethnic origin

· Genetic information

· Biometric information (where used to identify someone)

· Sexual orientation information

We collect or use the following information to comply with legal requirements:

· Name

· Contact information

· Identification documents

· Financial transaction information

· Racial or ethnic origin

· Genetic information

· Biometric information (where used to identify someone)

· Sexual orientation information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

· Consent

· Legal obligation

· Public task

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

· Consent

· Legal obligation

· Public task

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

· Consent

· Legal obligation

· Public task

Our lawful bases for collecting or using personal information for legal requirements are:

· Consent

· Legal obligation

· Public task

Where we get personal information from

· People directly

How long we keep information

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Who we share information with

· Organisations we need to share information with for safeguarding reasons

· Professional or legal advisors

· Relevant regulatory authorities

· External auditors or inspectors

· Professional consultants

· Organisations we’re legally obliged to share personal information with

· Emergency services (where necessary)

· Publicly on our website, social media or other marketing and information media (where appropriate)

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint